BEACON FAQs

BeaconQuestion: I cannot attach documents in BEACON
Answer: We have found some issues with the names of documents that cannot be attached and uploaded. To rectify this, we suggest you use the following file naming conventions:

•Keep the file/document name as short as possible
•Do not use spaces between words or other punctuation marks in the file/document name (i.e. “Joe’s Time Sheet” should be “joestimesheet”)

Question: I also cannot delete any timesheets or attachments, in the event that I make a mistake. When will this be fixed?
Answer: Once you’ve submitted your timesheet, you can no longer modify it.
In order to correct it, send an email to timesheet@artechinfo.com requesting that your timesheet be rejected. Once that has been done, you will be able to re-access and resubmit your time.

Question: I entered my time in BEACON but it is not showing the extra hours as overtime.
Answer: You must enter all your time as “Regular” time. BEACON will automatically calculate the OT hours.

Question: I made a mistake when entering my time, and I already submitted it. How do I fix it?
Answer: Send an email to timesheet@artechinfo.com requesting to reject your timesheet. Once that has been done, you will be able to resubmit your time.

Question: I entered my time in BEACON but there was no validation of the submission or attachment.
Answer:
1. Did you click Submit?
2. Are you seeking validation on the Monthly calendar view? Your submitted timecard will not appear immediately on the Monthly calendar. It will appear after the time has been processed by the system.

Otherwise, please take a screen shot of your time entry screen and email it to BEACON@artechinfo.com.

Question: I entered my time in BEACON but it doesn’t show up in the Monthly calendar view.
Answer: Your time won’t show up in the Monthly calendar view immediately. It will appear once the time has been processed in the system.

TIP: Don’t forget to click Save every time you make a change in BEACON. And when you’re done and confident that your information is accurate, click Submit.

Question: When will I receive my BEACON UID and Password?
Answer: We have started assigning BEACON usernames and passwords. The BEACON URL is hr.artechinfo.com.

If you have not yet received your user name and password, you will be receiving it shortly.
Please be alert for an email from noreply@artechinfo.com.

Question: How will my manager access the system to approve my timecard (has any information been sent to him)? What if my manager is not able to sign my timesheet because he is on vacation or sick, will I be paid?
Answer: How your manager will receive and approve your timecard will depend on whether you utilize a VMS tool such as IQN or Fieldglass to submit your time or whether this is done manually or via an internal client system. Please review the Presentations on the Artech Circle #5 (Consultants) or #7 (Consultants using VMS tool) for specific instructions.

Your manager will have the ability to assign an alternative approver in his/her absence to ensure timesheets are approved.

Question: Was my manager and company notified of this change?
Answer: Yes, Artech’s clients, managers and those for which any specific process change is required have been informed.

Question: I have other questions on BEACON. Who do I contact?
Answer: First, we suggest you contact your Talent Management Specialist (TMS). You may also email your questions to BEACON@artechinfo.com

BEACON Training Guides

Beacon3Welcome. Below you will find a directory of BEACON training guides. Please select the description that describes your role, then click on the hyperlink for the presentation guide.

You are an Artech…
• Contractor working at IBM and using the Claim reporting system (#1)
• Subtier Contractor working at IBM and using the Claim reporting system (#2)
• Contractor using an Approved Time Sheet (#5)
• Contractor using a VMS tool (#7)
• Contractor working at Black & Veatch (#9)
• BEACON Overview for Subtier Partners (#13)

If you are not sure what category you fall into, contact your Talent Management Specialist (TMS) or email us at BEACON@artechinfo.com with your name, client assignment, and work location.

Why did your recruiter ask me for my ssn?

Our recruiters may ask you for you social security number. Some of our clients require us to provide your ssn at the time we submit your resume to them. Our customers use this information to check eligibility to return to work for that particular customer. Artech does not use your ssn for any purpose at the time of submission other than to submit your resume to our client. We may ask you for the last four, five, or all nine digits or your ssn during the interview process and depending on our client’s requirement.

If you have any concerns about this, the Artech recruiter or his/her manager will be able to provide more details.

The person who called me had a bad accent. Is Artech an American company?

Yes, Artech is an American company. The company was founded and is registered in the State of New Jersey. Since 1992, Artech has grown dramatically and now has offices throughout the US, India and China! Our global operational model enables us to provides services on a 24×7 basis and is a key factor in supporting our Fortune 500 clients around the world.

Because we operate globally and around the clock, you may be contacted by a representative from any of our offices. These reps all have the same goal — to provide our clients with the highest level of professionals — and that begins with you, the job seeker.

Why are there bad posts about Artech on whocallsme.com?

The bad posts on whocallsme.com are primarily from job candidates who question why we’re asking for their social security numbers. We understand their concerns, but OUR CLIENTS REQUIRE US to collect SSNs before proceeding with the recruiting process. There are a number of reasons for this, and if you have any questions or concerns regarding our recruiting process, or anything else that appears on an Artech Information Systems scam search, contact us at hr@artechinfo.com.